Shipping policy
DELIVERY POLICY
The Vintage Bee Company
Last updated: 19 September 2026
We want your wreath to arrive with you safely and beautifully presented.
Every wreath is individually designed and handcrafted in our small studio on the edge of the Cotswolds, and we take great care when preparing each one for its journey to you.
UK Delivery
We currently deliver to mainland England, Scotland and Wales only.
We do not currently offer delivery to Northern Ireland, the Republic of Ireland, the Isle of Man, the Channel Islands or any other international destination.
Every wreath is carefully packaged and sent using a tracked courier service, with next-day delivery normally provided.
Once your wreath has been dispatched, we will send you tracking information so that you can follow its journey.
Delivery Times
We aim to dispatch orders promptly and will provide tracking information once your wreath has left our studio.
Next-day delivery is normally provided following dispatch, although delivery times can occasionally be affected by circumstances outside our reasonable control, including severe weather, transport disruption or courier delays.
If your order is unexpectedly delayed, please contact us and we will investigate the delivery with the courier.
If Your Wreath Has Not Arrived
If your wreath does not arrive when expected, please contact us as soon as reasonably possible.
We will check the tracking information and, where necessary, contact the courier to investigate the delay or missing parcel.
You do not need to contact the courier yourself. We will deal with the delivery investigation on your behalf.
Our responsibility to you is not affected by any claim we may make against the courier.
If Your Wreath Arrives Damaged
Every wreath is carefully inspected and packaged before leaving our studio.
If your wreath arrives damaged, please contact us as soon as reasonably possible and send us photographs of:
- the wreath and the damage;
- the outer packaging; and
- any visible damage to the packaging.
Please retain the packaging until we have resolved the matter, as it may be required as evidence for a courier investigation.
We will assess the damage and provide the appropriate remedy in accordance with your statutory consumer rights.
Because our wreaths are a one of a kind designs, an identical replacement may not be possible.Where an identical replacement cannot be made, we will provide the remedy required by law and, where appropriate, may discuss an alternative wreath of comparable value and style with you.
If Your Parcel Is Lost in Transit
If tracking indicates that your parcel has been delayed or lost, please contact us.
We will investigate the matter with the courier and take the appropriate steps to resolve it.
We will not simply refer you to the courier. Your purchase is with The Vintage Bee Company, and we will deal with the delivery issue with you.
Because our wreaths are individually designed and only one of each design exists, we cannot guarantee that a lost wreath can be recreated.
If the original wreath cannot be recovered, we will provide the remedy required by applicable consumer law.
Delivery Addresses
Please ensure that your delivery address is complete and accurate when placing your order.
If you provide an incorrect address, please contact us immediately. If your order has already been dispatched, we will do our best to assist, although we cannot guarantee that the parcel can be redirected once it has entered the courier network.
Safe Places
If you provide a safe-place instruction or authorise the courier to leave your parcel in a particular location, please ensure that the location is secure and suitable for receiving a delicate wreath.
Nothing in this section limits your statutory consumer rights.
Questions About Delivery
If you have any questions about delivery, please contact us at:
info@thevintagebeecompany.co.uk
We are always happy to help.
The Vintage Bee Company
Floral artistry that tells a story